Refunds & Dispute Policy

We are committed to ensuring customer satisfaction for our online courses. This policy outlines the terms for refunds and disputes:

Refund Policy

1. Eligibility for Refunds

Refunds may be granted under these conditions:

• The course content was not delivered as described.

• Technical issues prevented access, and no resolution was provided.

• The request is made within 10 days of purchase, with less than 20% of the course accessed.

2. Non-Refundable Items

• Courses where more than 20% of the content has been accessed.

• Purchases made beyond the refund period.

3. How to Request a Refund

• Email info@treversal.com with your order number and reason for the request.

• Allow 10 business days for a review and response.

Dispute Policy

1. Filing a Dispute

For issues not resolved through a refund request, contact us at info@treversal.com. Include:

• Name and contact details.

• Order number.

• Description of the issue.

2. Resolution Timeline

We aim to resolve disputes within 10 business days of receiving all necessary information.

General Terms

1. Fraudulent Claims

Fraudulent or abusive claims may result in denied refunds and service termination.

2. Policy Updates

We may update this policy at any time. Changes will be communicated via email for current customers and via website for potential customers.

3. Contact Information

For assistance, contact us:

• Email: info@treversal.com

• Phone: 302-300-7755

By purchasing our online courses, you agree to this Refund and Dispute Policy.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@treversal.com